Return & Refund Policy

Effective Date: [DD Month YYYY]
Last Updated: [DD Month YYYY]

1. Introduction

At Union Agro Industries, customer satisfaction is important to us. We strive to supply high-quality agricultural products that meet our quality standards.

This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded. By placing an order through our website, you agree to this policy.

2. Eligibility for Returns

Returns will only be considered under the following circumstances:

• The product received is damaged during transit.

• The product received is defective due to a manufacturing issue.

• An incorrect product was delivered.

• The quantity delivered differs from the confirmed order.

• The product packaging is significantly damaged before opening.

Customers must notify Union Agro Industries within 48 hours of delivery by providing:

• Order Number

• Customer Name

• Contact Number

• Description of the issue

• Clear photographs or videos showing the product and packaging

Failure to report the issue within the specified timeframe may result in the request being declined.

3. Non-Returnable Products

To maintain product quality, safety, and compliance, the following items are generally not eligible for return:

• Opened or used products.

• Products with damaged or removed seals caused after delivery.

• Products stored improperly after delivery.

• Products damaged due to customer handling or misuse.

• Products returned without original packaging where required.

• Products purchased during clearance or special promotional sales, unless required by applicable law.

• Bulk or custom-manufactured products, unless they have a verified manufacturing defect.

4. Return Request Process

To request a return, customers should:

1. Contact Union Agro Industries within 48 hours of receiving the product.

2. Provide the required order details and supporting photographs or videos.

3. Await confirmation and return instructions from our customer support team.

4. Do not return products without prior authorization from Union Agro Industries.

Unauthorized returns may not be accepted.

5. Inspection of Returned Products

Once the returned product is received, our quality team will inspect it to verify the reported issue.

Inspection may include:

• Packaging condition

• Product integrity

• Batch verification

• Manufacturing quality

• Shipping damage assessment

The outcome of this inspection will determine whether the request qualifies for a replacement or refund.

6. Replacements

If a return request is approved, Union Agro Industries may, at its discretion:

• Replace the product with the same item.

• Replace it with an equivalent product if the original is unavailable.

• Offer another suitable resolution where appropriate.

Replacement shipments are subject to product availability.

7. Refund Policy

Where a refund is approved, it will generally be processed using the original payment method used for the purchase.

Refunds may be issued in the following situations:

• Confirmed manufacturing defect.

• Incorrect product supplied.

• Product unavailable after order confirmation.

• Order cancelled in accordance with our Cancellation Policy.

• Other situations approved by Union Agro Industries in accordance with applicable law.

8. Refund Timeline

After approval, refunds are generally processed within 7–10 business days.

The actual time taken for the amount to reflect in the customer's account may vary depending on:

• Bank processing times

• Payment gateway processing

• Card issuer policies

• UPI or wallet provider processing

Union Agro Industries is not responsible for delays caused by financial institutions or payment service providers.

9. Shipping Charges

• Original shipping charges are generally non-refundable, unless the return is due to our error or a verified manufacturing defect.

• If a replacement is approved because of an error on our part, Union Agro Industries will bear the applicable replacement shipping costs.

• If a return is not approved, any return shipping costs may be the responsibility of the customer.

10. Agricultural Product Disclaimer

Agricultural products must be handled, stored, and applied according to the instructions provided on the product label.

Returns or refund requests arising from:

• Incorrect application

• Overuse or underuse

• Mixing with incompatible products

• Improper storage

• Adverse weather conditions

• Soil characteristics

• Crop management practices

may not be eligible for approval, as product performance depends on factors beyond our control.

11. Fraud Prevention

Union Agro Industries reserves the right to reject return or refund requests where there is evidence of:

• Fraudulent claims

• False information

• Product tampering

• Abuse of the return policy

• Repeated unreasonable return requests

We may request additional information to verify any claim.

12. Limitation of Liability

Except where required by applicable law, Union Agro Industries shall not be liable for indirect, incidental, or consequential losses arising from the use of its products.

Our maximum liability in relation to any approved claim shall not exceed the purchase price paid for the affected product.

13. Policy Updates

Union Agro Industries may update this Return & Refund Policy from time to time.

Any changes will be published on this page with the revised "Last Updated" date. Continued use of our website after such updates constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Union Agro Industries

Website: https://unionagroindustries.in

Email: [info@unionagroindustries.in]

Phone: +91 9890548386

Registered Address: [Your Registered Business Address]

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

Our team will make reasonable efforts to review and respond to your request as promptly as possible.